Apply in person at the Humane Society of Washington County, Inc. or download a job application. We offer a competitive salary and benefits package. Interested qualified candidates should submit resume, cover letter, one letter of reference, and completed application to firstname.lastname@example.org.
Applications are valid for 60 days. If you have not heard from us within that period, you will need to reapply. NO PHONE CALLS, PLEASE.
To perform this job successfully, an individual must be able to perform each essential duty and task satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
Customer Service Representative 1 and 2 - Part Time and Full Time
ESSENTIAL DUTIES AND PRIMARY JOB PURPOSE
With poise and professionalism the CSR is responsible for customer service activities associated with the receiving of animals and/or donations, returning animals to their owners, answering phones and directing calls, and adoption of animals. Greets visitors, answers questions, and provides assistance and/or direction as to public concerns. Maintain records associated with Customer Service activities. Actively supports the mission and vision of the Humane Society of Washington County. Acts as an example of responsible animal guardianship in the community.
REPRESENTATIVE TASKS & MAJOR RESPONSIBILITIES
- Actively engages in open, dialogue-based adoption practices.
- Actively supports Meet your Match programs including Feline-ality, Canine-ality, and SAFER.
- Asks for donations, promotes agency events, and works to engage all visitors in the HSWC vision and mission.
- Responsible for admitting animals to the facility. This includes the gathering of information concerning the animal, completing appropriate documentation/releases, assigning identification number and placing the animal in the receiving area for shelter intake.
- Responsible for collecting fees and completing necessary forms and receipts associated with incoming animals, adoptions, citations, the sale of dog licenses, the sale of retail items and special events.
- Assists customers who are seeking lost pets and those interested in adopting. Responds to questions about specific animals and the adoption process. Assists customers in completing Meet your Match surveys and applications. Coordinates and facilitates animal showing with the Animal Care staff.
- Maintains inventory of forms and other supplies used in Customer Service. Responsible for keeping all Customer Service areas neat, organized, and professional at all times.
- Responsible for completing necessary paperwork for rabies exposure incidents, donations, public complaints, and public assistanceprograms.
- Assists with other customer related duties as directed. This includes, but is not be limited to; adoption counseling, lost & found, data entry, special events, telephone, requests for euthanasia, cremation procedures, retail activities, and public assistance programs.
- Responsible to maintain and update all database applications.
- Represents the organization in a professional manner and provides knowledgeable information to the public. Responsible for the handling of financial transactions and daily accountability and balancing of receipts.
- Other duties as assigned
- Stays abreast of current issues within HSWC, the community, and animal welfare that may impact client issues
- Must be at least 18 years of age, has a high school diploma or GED, valid driving license with clean record.
- Must be available to work daytime, evenings, and weekends as assigned.
- Ability to operate a computer and knowledge of commonly associated software programs.
- Demonstrate excellent oral and written communication skills and ability to follow instructions as given in either form.
- Ability to handle stressful and/or difficult situations as presented by visitors, staff and/or volunteers.
- Ability to safely and humanely handle, restrain or move healthy, sick, injured, or diseased animals.
- Ability to identify animal species, breeds, ages and sexes.
- Ability to work in environments with possible exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, traffic hazards, pathogenic substances, animal attacks or animal bites.
- Ability to lift up to 50 pounds, work with all species, and have the physical ability to maintain balance, stoop, crouch, and reach over your head.
- Demonstrates understanding and ability to communicate effectively the policies & procedures of the Humane Society.
Work is performed in a normal shelter setting. Exposure to high noise levels when in kennel area. Subject to animals bites and scratches. Handle animals of questionable health and temperament. Occasional lifting of up to 50 pounds with reasonable accommodation. Standing on feet for 8 – 10 hours per day. Computer usage.
This job description is not a contract – management reserves the right to change its contents at any time. This organization complies with the guidelines set forth in the Americans with Disabilities Act of 1990 and does not discriminate on the basis of race, color, religion, national origin, ancestry, sex, age, disability, or status as a disabled veteran or veteran of the Vietnam era. This organization is an Equal Opportunity Employer
The Humane Society of Washington County is an Equal Opportunity Employer and a 501 © (3) non-profit. We are not a county agency and have no county employees.
The HSWC is a tobacco free facility.
The HSWC complies with the guidelines set forth in the Americans with Disabilities Act of 1990 and does not discriminate on the basis of race, color, religion, national origin, ancestry, sex, age, disability, or status as a disabled veteran or veteran of the Vietnam era.