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Job Opportunities

Apply in person at the Humane Society of Washington County, Inc. or download a job application. We offer a competitive salary and benefits package. Interested qualified candidates should submit resume, cover letter, one letter of reference, and completed application to tpreston@hswcmd.org.

Applications are valid for 60 days. If you have not heard from us within that period, you will need to reapply. NO PHONE CALLS, PLEASE.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty and task satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Field Service Officer 1 -- Full Time 

This position requires all interested candidates to submit a cover letter and resume to HSWC Human Resources, tpreston@hswcmd.org

GENERAL PURPOSE OF THE POSITION

Enforces appropriate local and state laws and ordinances concerning but not limited to the care and treatment, vicious and dangerous dogs, running –at-large, barking, kenneling, licensing and impounding of animals. Conducts investigations and inspections, issues citations and warnings, and records daily activities. Educates the public about relevant animal regulations and humane animal care. Prepares, presents and participates in cases for hearings and/or court appearances as necessary. Receives calls from the public concerning alleged animal control and/or cruelty violations, rescues, animal pick-up, bite investigations, etc. Performs the functions of dispatching officers, maintains records and submits reports.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Routinely patrols designated areas enforcing local and state animal laws and ordinances. Responds to dispatched calls in priority order and determines appropriate action.
  • Apprehends and confines stray, injured, and nuisance domestic and wild animals in the most safe, humane and approved manner possible. Administers emergency first aid. Euthanizes animals if necessary and permitted. Transports animals to sheltering facility and/or veterinary clinic. Prepares animals for rabies testing. Disposes of dead animals.
  • Educates the public while in the field, regarding responsible pet ownership and animal laws and ordinances.
  • Performs the duties and responsibilities of dispatcher on a rotational basis as assigned.
  • Arbitrates disputes if possible. Issues warnings, citations and arrest warrants when necessary. Appears for scheduled court dates, hearing dates and testifies regarding civil infractions, custody hearings and cruelty charges. Coordinates efforts with other community professionals such as police officers, court officials and veterinarians.
  • Conducts general investigations of animal related problems such as barking dog complaints, livestock kills and possible cruelty situations. Prepares written investigative reports that may be introduced as legal court evidence.
  • Assists in shelter cleaning and maintenance, euthanization and the care of impounded animals when necessary. Inspects, performs vehicle maintenance related task as necessary and cleans department vehicle and equipment daily and reports problems.
  • Assists callers with information regarding situations such as nuisance or trapped animals and answers questions about animal control policies and laws.
  • Responds to night emergency call on a rotating basis; assists fellow officers as requested and/or necessary; works overtime as requested and/or to complete regular duties
  • Follows safety procedures, utilizes safety equipment, and monitors work environment to ensure safety of employees and other individuals.
  • Operates a computer and other common office equipment necessary to complete the duties assigned.
  • Operates issued animal capture, restraint and transport equipment necessary to complete the duties assigned.
  • Transports shelter animals to appropriate veterinarian hospital, participates in public events as directed, and communicates well with employees, public and administrative staff.
  • Performs general clerical tasks, provides backup coverage to other officers and dispatch as needed, participates in meetings and special assignments as directed.
  • Other duties, tasks, assignments and/or responsibilities as assigned

DESIRED MINIMUM QUALIFICATIONS

  • Demonstrated animal health and well-being knowledge, skills and abilities to include: care of wild and domestic animals, knowledge of animal and zoonotic diseases, skill in performing euthanasia, ability to determine breeds and species, sex and age.
  • Basic knowledge of law enforcement techniques, principals and practices. Ability to learn local and state animal laws and court procedures. Ability to recognize signs of animal neglect, abuse and cruelty.
  • Ability to learn euthanasia methods and techniques; humane animal capture and humane restraint methods and the ability to interpret animal body language.
  • Ability to maintain effective working relationships with other community professionals.
  • Ability to effectively communicate with animal owners, other citizens, prosecutors, attorneys, in public events, at hearings, etc.
  • Must be at least 21 years of age, posses high school diploma or GED, valid driving license with clean record and be able to successfully pass a criminal background evaluation.
  • Ability to lift 50 – 100 pounds, work with all species, and have the physical ability to climb & maintain balance, stoop, crawl, jump, crouch, and reach over your head.
  • Ability to attend job related training and satisfactorily complete such training.
  • Demonstrates adequate communication skills, both oral and written through all means and equipment relevant to the job and assignments.
  • Ability to operate and control the actions of equipment, machinery, tools and/or materials relevant to the job duties.
  • Ability to work in environments with possible exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, traffic hazards, pathogenic substances, animal attacks or animal bites.

    Customer Service Manager - Full Time

    This position requires all interested candidates to submit a cover letter and resume to HSWC Human Resources, tpreston@hswcmd.org

    GENERAL PURPOSE OF THE POSITION

    The Customer Service Manager oversees the HSWC Customer Service Department maintaining a welcoming environment and ensuring a professional, consistent, and courteous experience for all visitors.  The CSM creates, implements, manages, and tracks innovative mission-based promotions. The CSM oversees all functions of the Customer Service Department including but not limited to; on floor staff supervision, donor interface, dialogue-based adoption counseling, superior telephone service - handling incoming and outgoing phone calls; public assistance program administration; volunteer training and supervision; and off site adoption coordination. The CSM handles retail store inventory, pricing, and promotion.  This position is responsible for accurate and timely documentation of all transactions, department staff/volunteer scheduling and team adherence to protocol and policies. The CSM is a role model demonstrating professionalism, animal stewardship, and actively collaborates with the HSWC Leadership Team in support of agency mission and vision.

    ESSENTIAL DUTIES AND RESPONSIBILITIES

    • Works closely with the Vice President of Operations to establish and maintain exceptional customer service standards
    • Supervise, support, and develop Customer Service personnel to meet or exceed established standards. Provide individualized support and training for staff and designated volunteers as needed. Ensure all services are delivered in a professional manner.
    • Oversees and assists the area supervisors with daily operations, staffing and clientele needs. Facilitate needs of our clientele in terms of training and marketing. Oversees supplies, deliveries, errands, etc.
    • Assists in implementation of customer service procedures. Demonstrates leadership and provides ongoing training for customer service personnel regarding procedures and policies.
    • Operate within an established budget and manage inventory of customer service related items.
    • Oversees the retail area, including merchandise inventory, ordering and restocking of supplies.
    • Assists in hiring and training customer service/volunteers with necessary work skills to perform area functions.
    • Regularly attends and acts as a liaison in department, safety and staff meetings.
    • Works closely with Leadership Team in providing cross training opportunities.
    • Actively supports Meet your Match programs including Feline-ality, Canine-ality, and SAFER.
    • Present on the adoption floor, facilitating adoptions, receiving animals, answering phones, showing animals, and greeting patrons.
    • Works daily with animals: and handle individual animals in a caring and respectful manner.
    • Works in a manner that reflects a safe environment for animals, the public, volunteers and other employees.
    • Understands and supports organization policies and position statement regarding animal welfare subjects.
    • Understands and supports humane treatment of animals and non-violent animal training philosophies.
    • Works in cooperation with leadership team on promotions and events such as rabies clinics, fundraising events, and adoption/awareness programs.
    • Resolves elevated customer questions, concerns and complaints in a timely manner.
    • Audits all transactions and register closing for accuracy.  Audits all Customer Service Department paperwork for accuracy.
    • Is on call to the shelter and responds to emergencies seven days a week, 24 hours a day.
    • Oversees completion of Post Adoption Follow Up calls.
    • Other duties and projects as assigned.
    • Supervise volunteers working in the Customer Service areas.

    DESIRED MINIMUM QUALIFICATIONS

    Education and Experience:

    1. High School Diploma or GED.
    2. 3 yrs. Supervisory and/or management experience.

    Necessary Knowledge, Skills, and Abilities:

    1. Basic knowledge of animal breeds, animal health, sex and age of animals.
    2. Advanced interpersonal and communication skills.
    3. Working knowledge of open admission shelter operations.
    4. Ability to work w/ limited supervision and make decisions based on policy/procedures.
    5. Advanced computer skills.
    6. Insurable driving record.
    7. Ability to be vaccinated with pre-exposure rabies.
    8. Basic knowledge of labor laws, OSHA requirements and human resources related laws.
    9. Basic understanding of Positive Reinforcement training philosophies
    10. Certified in Euthanasia by Injection.  Willing to be certified within 6 months of employment.

    PHYSICAL DEMANDS

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Must have ability to lift up to 50 pounds; frequently talk or hear, walk and/or stand; occasionally bend, kneel, sit, squat, use hands to finger, handle or feel, reach above shoulder level and/or push/pull.

    WORK ENVIRONMENT

    Work environment may have regular exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, pathogenic substances, animal attacks or animal bites. Contact with angry or highly emotional people occurs often.

    Animal Care Technician Level 1 - Full Time

    GENERAL PURPOSE OF THE POSITION

    Working under the direction of the Animal Care Manager or their designee, the Animal Care Technician functions as part of the Animal Care team - working independently and collaboratively to provide a clean, safe, healthy environment for the animals, staff, and visitors of the Humane Society.

    ESSENTIAL DUTIES AND RESPONSIBILITIES

    1. Providing prompt and courteous first point of contact for clients while showing adoptable animals - from small mammals to livestock 
    2. Minimizing disease transmission by maintaining high standards of cleanliness of all animal and public areas
    3. Following all protocols to provide basic care to all animals including but not limited to:

    • Feeding  
    • Medical Care and Treatments
    • Grooming
    • Disinfection and Disease Control
    • Food Bank  
    • Humane Euthanasia
    • Enrichment
    • Behavior and Training  
    • Rabies Clinics and Adoption Events

    4. Maintain proper opening and closing procedures for the facility.

    QUALIFICATION REQUIREMENTS

    1. Ability to multi-task in a fast-paced environment
    2. Candidates must be able to work both independently and collaboratively
    3. Strong attention to detail and client service skills 
    4. Strong oral and written communication skills
    5. Ability to operate animal care vehicles including vans, box truck, and horse trailer.
    6. Availability to work daytime, evenings, weekends, and holidays
    7. Formal animal care experience a plus
    8. Candidates must be committed to treating animals with kindness and respect
    9. Assist with inventory and restocking supplies.  
    10. Report all damage and needed repairs for equipment or facility to the ACM or their designee.
    11. Transport animals to various locations as needed following standard state laws.
    12. Deal with conflicts, questions, and problems in a professional manner and with consideration for the good of the organization.
    13. Follow the HSWC Standards of Conduct.
    14. Ensure shelter, storage areas, animal housing areas, and prep room area are neat and orderly.
    15. Ensure ACM or their designee is aware of animals in need of medical care.
    16. Perform humane euthanasia and prepare bodies for rabies testing as directed (when trained)
    17. Filling in for other areas and performing other tasks/functions as directed by the ACM or their designee.
    18. Follow all procedures established to maintain a safe work environment including using Personnel Protective Equipment (PPE), safe animal and chemical handling, reporting all near misses and accidents
    19. All other duties as assigned. 

    EDUCATION AND EXPERIENCE
     
    High School Diploma or GED required and experience working within Animal Care is strongly preferred but not required. Must be 18 years of age.  

    NECESSARY KNOWLEDGE, SKILLS AND ABILITIES

    Ability to learn animal first aid and CPR, perform euthanasia, basic laboratory techniques and basic animal grooming techniques. 
    Ability to identify signs of animal illnesses, diseases and injuries, animal species, breeds, ages, and sexes. 
    Basic math skills to calculate medication dosage for animals. 
    Ability to learn humane animal capture and humane restraint methods and the ability to interpret animal body language. 
    Good interpersonal and communication skills. g. Basic computer skills. 
    Ability to follow direction and/or instruction as given either orally or written. 
    Ability to work daytime, evenings, and weekends as assigned. 
    Must have insurable valid driver’s license. 
    Ability to be vaccinated with pre-exposure rabies. 
    Must be able to lift up 40 lbs. bags of pet food and litter over long periods. 
    Must be able to lift 50 to 100lbs with assistance.    

    PHYSICAL DEMANDS

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

    WORK ENVIRONMENT

    Work environment may have regular exposure to adverse environmental conditions, such as zoonotic disease, parasites, dirt, dust, pollen, odors, humidity, rain, fumes, temperature and noise extremes, pathogenic substances, animal attacks or animal bites. The noise level in the work environment can be very loud. 

    INCLEMENT WEATHER

    Animal Care Technicians are essential personnel in that animals housed at the shelter need care every day, year  round. Animal Care Technicians are expected to make plans to safely get to work during inclement weather or  be willing to stay overnight at the shelter in order to ensure the daily needs of the animals are met. 

     

     

    Customer Service Representative 1 and 2 - Part Time and Full Time

    ESSENTIAL DUTIES AND PRIMARY JOB PURPOSE

    With poise and professionalism the CSR is responsible for customer service activities associated with the receiving of animals and/or donations, returning animals to their owners, answering phones and directing calls, and adoption of animals. Greets visitors, answers questions, and provides assistance and/or direction as to public concerns. Maintain records associated with Customer Service activities. Actively supports the mission and vision of the Humane Society of Washington County. Acts as an example of responsible animal guardianship in the community.

    REPRESENTATIVE TASKS & MAJOR RESPONSIBILITIES

         
    • Actively engages in open, dialogue-based adoption practices.
    • Actively supports Meet your Match programs including Feline-ality, Canine-ality, and SAFER.
    • Asks for donations, promotes agency events, and works to engage all visitors in the HSWC vision and mission.
    • Responsible for admitting animals to the facility. This includes the gathering of information concerning the animal, completing appropriate documentation/releases, assigning identification number and placing the animal in the receiving area for shelter intake.
    • Responsible for collecting fees and completing necessary forms and receipts associated with incoming animals, adoptions, citations, the sale of dog licenses, the sale of retail items and special events.
    • Assists customers who are seeking lost pets and those interested in adopting. Responds to questions about specific animals and the adoption process. Assists customers in completing Meet your Match surveys and applications. Coordinates and facilitates animal showing with the Animal Care staff.
    • Maintains inventory of forms and other supplies used in Customer Service. Responsible for keeping all Customer Service areas neat, organized, and professional at all times.
    • Responsible for completing necessary paperwork for rabies exposure incidents, donations, public complaints, and public assistanceprograms.
    • Assists with other customer related duties as directed. This includes, but is not be limited to; adoption counseling, lost & found, data entry, special events, telephone, requests for euthanasia, cremation procedures, retail activities, and public assistance programs.
    • Responsible to maintain and update all database applications.
    • Represents the organization in a professional manner and provides knowledgeable information to the public. Responsible for the handling of financial transactions and daily accountability and balancing of receipts.
    • Other duties as assigned
    • Stays abreast of current issues within HSWC, the community, and animal welfare that may impact client issues

    QUALIFICATION REQUIREMENTS

         
    • Must be at least 18 years of age, has a high school diploma or GED, valid driving license with clean record.
    • Must be available to work daytime, evenings, and weekends as assigned.
    • Ability to operate a computer and knowledge of commonly associated software programs.
    • Demonstrate excellent oral and written communication skills and ability to follow instructions as given in either form.
    • Ability to handle stressful and/or difficult situations as presented by visitors, staff and/or volunteers.
    • Ability to safely and humanely handle, restrain or move healthy, sick, injured, or diseased animals.
    • Ability to identify animal species, breeds, ages and sexes.
    • Ability to work in environments with possible exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, traffic hazards, pathogenic substances, animal attacks or animal bites.
    • Ability to lift up to 50 pounds, work with all species, and have the physical ability to maintain balance, stoop, crouch, and reach over your head.
    • Demonstrates understanding and ability to communicate effectively the policies & procedures of the Humane Society.

    WORKING CONDITIONS

    Work is performed in a normal shelter setting. Exposure to high noise levels when in kennel area. Subject to animals bites and scratches. Handle animals of questionable health and temperament. Occasional lifting of up to 50 pounds with reasonable accommodation. Standing on feet for 8 – 10 hours per day. Computer usage.

    Employment Disclaimer

    This job description is not a contract – management reserves the right to change its contents at any time. This organization complies with the guidelines set forth in the Americans with Disabilities Act of 1990 and does not discriminate on the basis of race, color, religion, national origin, ancestry, sex, age, disability, or status as a disabled veteran or veteran of the Vietnam era. This organization is an Equal Opportunity Employer


    The Humane Society of Washington County is an Equal Opportunity Employer and a 501 © (3) non-profit. We are not a county agency and have no county employees.
    The HSWC is a tobacco free facility.
    The HSWC complies with the guidelines set forth in the Americans with Disabilities Act of 1990 and does not discriminate on the basis of race, color, religion, national origin, ancestry, sex, age, disability, or status as a disabled veteran or veteran of the Vietnam era.